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Customer Service


Welcome to our Customer Service Page.

This page provides information for our Contact Info, Return Policy,


Terms & Conditions of Use, Privacy and Security information.
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Contact Info

Rocky Mountain Sportswear

650 S. Taylor Ave., Suite A

Louisville CO 80027

Phone: 1-800-525-2852   Fax: 1-303-444-7526

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Return Policy

If for any reason you are not satisfied with an item purchased from Rocky Mountain Sportswear, you may return the product within 90 days for a full refund or replacement, whichever you prefer. The limited warranty term is 90-day beginning on the date of purchase or order. You must provide a copy of your packing slip/order with the item(s) listed. Shipping and handling charges are nonrefundable.

Please provide a proof of purchase. If you do not have a proof of purchase, please obtain a Return Authorization by contacting Customer Service at 1-855-244-2979, Monday thru Friday, 8am to 5pm (MT). Please provide your name, order number and a brief description of the reason(s) for the return.

  • If returning by mail, please obtain a Return Authorization as outlined above

A 20% re-stocking fee may apply. Just return the item along with the order packing slip/order and we will gladly exchange or refund the purchase.

A specific list of items for which the 20% re-stocking fee is applicable is subject to change at any time. For items subject to the re-stocking fee, the fee will be waived if any of the below conditions are met:

  • The item is unopened and in new condition;

  • The item is exchanged for an upgrade in the same category;

  • The item is being returned/exchanged due to a manufacturer defect;

Limited 90-Day Warranty

Rocky Mountain Sportswear makes every effort to assure that its products meet high quality and durability standards, and warrants to the original purchaser that this product is free from defects in materials and workmanship for the period of 90 days beginning on the date of purchase or order.

This warranty does not apply to damage due directly or indirectly, to misuse, abuse, negligence or accidents, repairs or alterations outside our facilities, criminal activity, improper installation, normal wear and tear, or to lack of maintenance. We shall in no event be liable for death, injuries to persons or property, or for incidental and contingent, special or consequential damages arising from the use of our product.

Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation of exclusion may not apply to you. THIS WARRANTY IS EXPRESSLY IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS.

To take advantage of this warranty, the product or part must be returned to us with transportation charges prepaid. Proof of purchase (e.g. in-store receipt or packing slip/invoice), date and an explanation of the complaint must accompany the merchandise.

If our inspection verifies the defect, we will replace the product at our election or we may elect to refund the purchase price if we cannot readily and quickly provide you with a replacement. We will return repaired products at our expense, but if we determine there is no defect, or that the defect resulted from causes not within the scope of our warranty, then you must bear the cost of returning the product.

This warranty gives you specific legal rights and you may also have other rights which vary from state to state.

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TERMS AND CONDITIONS OF USE

Sites Governed by Terms and Conditions

Welcome to the Rocky Mountain Sportswear site. This site and other sites that may currently exist and/or be established by Rocky Mountain Sports (each, a “Site”, and collectively, the "Sites") as a service to its customers are governed by these Terms and Conditions of Use. Rocky Mountain Sportswear requests that you carefully read these Terms and Conditions and our Privacy and Security Policy before using any of our Sites. By browsing or using a Site, you agree to follow and be bound by these Terms and Conditions and our Privacy and Security Policy without modification. If you do not agree to these Terms and Conditions, please do not use or browse any of our Sites. If you are under 18, you may use the Sites only with the involvement of a parent or guardian.

Changes to Terms and Conditions

Rocky Mountain Sportswear may revise these Terms and Conditions at any time, at its sole discretion, by posting an updated version on the Sites. Any changes that we make will be effective immediately upon posting. Please check this page periodically for changes. You will be able to determine if there have been changes since your previous visit by viewing the Last Updated information that appears at the bottom of these Terms and Conditions. Certain provisions of these Terms and Conditions may be superseded by expressly designated legal notices or terms located on particular pages at the Sites.

Use of Site

The design and all text, graphics, information, content, and other material displayed on or that can be downloaded from any of the Sites are either the property of, or used with permission by, Rocky Mountain Sportswear and are protected by copyright, trademark and other laws and may not be used except as permitted in these Terms and Conditions or with the prior written permission of the owner of such material. You may not modify the information or materials located on any of the Sites in any way or reproduce or publicly display, perform, distribute or otherwise use any such materials for any public or commercial purpose. Any unauthorized use of any such information or materials may violate copyright laws, trademark laws, laws of privacy and publicity, and other laws and regulations.

Trademarks

Trademarks, trade names, service marks and logos used or displayed on the Sites are registered and unregistered trademarks, trade names and service marks of Rocky Mountain Sportswear and its affiliates. Nothing contained on any of the Sites grants or should be construed as granting, by implication, estoppel, or otherwise, any license or right to use any trademarks, trade names, service marks or logos displayed on any of the Sites without the prior written permission of Rocky Mountain Sportswear.

Linking to the Sites

Creating or maintaining any link from another website to any page on any of the Sites without Rocky Mountain Sportswear's prior written permission is prohibited. Running or displaying any of the Sites or any material displayed on any of the Sites in frames or through similar means on another website without Rocky Mountain Sportswear's prior written permission is prohibited. Any permitted links to any of the Sites must comply will all applicable laws, rule and regulations.

Third Party Links

From time to time, the Sites may contain links to websites that are not owned, operated or controlled by Rocky Mountain Sportswear, or its affiliates. All such links are provided solely as a convenience to you. If you use these links, you will leave our Site. Neither Rocky Mountain Sportswear nor any of its affiliates are responsible for any content, materials or other information located on or accessible from any other website. Neither Rocky Mountain Sportswear nor any of its affiliates endorse, guarantee, or make any representations or warranties regarding any other website, or any content, materials or other information located or accessible from such websites, or the results that you may obtain from using such websites. If you decide to access any other website linked to or from one of the Sites, you do so entirely at your own risk.

User Information and User Content

Other than personally identifiable information, which is subject to Rocky Mountain Sportswear’s Privacy and Security Policy, any material, information, suggestions, ideas, concepts, know-how, techniques, questions, comments, reviews, messages, recommendations, other communication or other user-generated content (including, without limitation, videos, photos or other materials or items) you transmit or post to any Site in any manner ("User Content") are and will be considered non-confidential and non-proprietary, even if the User Content is in a password-protected area. Rocky Mountain Sportswear, and each of its affiliates and/or their designees, may use any or all User Content for any purpose whatsoever, including, without limitation, reproduction, transmission, disclosure, publication, broadcast, development, manufacturing and/or marketing, in any manner whatsoever, for any or all commercial or non-commercial purposes. Without limiting the foregoing, Rocky Mountain Sportswear reserves the right to use any User Content as it deems appropriate, including, without limitation, deleting, editing, modifying, rejecting, or refusing to post it. Rocky Mountain Sportswear is under no obligation to offer you any payment for User Content that you submit nor the opportunity to edit, delete or otherwise modify User Content once it has been submitted to Rocky Mountain Sportswear. Rocky Mountain Sportswear shall have no duty to attribute authorship of User Content to you, and shall not be obligated to enforce any form of attribution by third parties. If it is determined that you retain moral rights (including rights of attribution or integrity) in any User Content, you hereby declare that (a) you do not require that any personally identifying information be used in connection with the User Content, or any derivative works of or upgrades or updates thereto; (b) you have no objection to the publication, use, modification, deletion and exploitation of the User Content by Rocky Mountain Sportswear or each of its affiliates and/or their designees; (c) you forever waive and agree not to claim or assert any entitlement to any and all moral rights of an author in any of the User Content; and (d) you forever release Rocky Mountain Sportswear and its affiliates and/or their designees, from any claims that you could otherwise assert against any of them by virtue of any such moral rights. You also permit any other user to access, view, store, or reproduce the User Content for that user's personal use. If User Content is shared with third parties, those third parties may have retained copies of your User Content. In addition, if we make use of your User Content before you deleted it, we will continue to have the right to make, duplicate, redistribute, and sublicense those pre-existing uses, even after you delete the User Content. Terminating your account on a Site will not automatically delete your User Content.

You are solely responsible for your use of any comment sections, discussion forums, bulletin boards or other interactive features (“Interactive Areas”) and use them at your own risk. Rocky Mountain Sportswear is not responsible for User Content submitted to any Site or posted in comments sections, chat rooms, on bulletin boards or on other Interactive Areas by users of any Site.

Rocky Mountain Sportswear does not endorse or approve of any User Content that recommends or discusses changes, alterations or modifications of any product, nor the use of any product that violates any applicable warnings, laws or regulations.

Rocky Mountain Sportswear may, but is not obligated to, monitor or review any User Content, and you agree that neither Rocky Mountain Sportswear nor its affiliates and/or their designees will be liable for User Content or any loss or damage resulting from User Content. Rocky Mountain Sportswear shall have no obligations to use, return, review, or respond to any User Content. Rocky Mountain Sportswear will have no liability related to the content of any such User Content, whether or not arising under the laws of copyright, libel, privacy, obscenity, or otherwise, and you represent and warrant that you have all rights necessary to grant to Rocky Mountain Sportswear the rights granted above and that none of your User Content are defamatory, violate any rights of third parties (including intellectual property rights or rights of publicity or privacy), or violate applicable law.

Rocky Mountain Sportswear may refuse or remove any User Content without notice to you. Without limiting the foregoing, Rocky Mountain Sportswear retains the right to remove any or all User Content that includes any material Rocky Mountain Sportswear deems inappropriate or unacceptable.

Inappropriate Material

You are prohibited from posting or transmitting any unlawful, threatening, defamatory, libelous, obscene, pornographic or profane material or any material that could constitute or encourage conduct that would be considered a criminal offense or give rise to civil liability, or otherwise violates any law. Without in any way limiting the foregoing, if you submit any User Content or participate in an Interactive Area, you agree to abide by the following rules of conduct:

  • You will not upload, post or otherwise transmit any User Content that (a) violates or infringes in any way upon the rights of others, including any statements which may defame, harass, stalk or threaten others; (b) is offensive (such as, but not limited to, expressions of bigotry, racism, abusiveness, vulgarity, obscenity or profanity); (c) violates or promotes violation of any law or advocates or provides instruction on activity that would constitute a criminal offense or give rise to a civil liability; (d) contains advertising or any solicitation with respect to products or services without the prior written permission of Rocky Mountain Sportswear in its sole and absolute discretion or; (e) does not generally pertain to the designated topic or theme of any Interactive Area;

  • You will not impersonate any person or entity, including, but not limited to, any Rocky Mountain Sportswear employee, or falsely state or otherwise misrepresent your affiliation with any person or entity;

  • You will not interfere with any other user's right to privacy, including by harvesting or collecting personally identifiable information about any other user or posting private information about a third party;

  • You will not upload, post or otherwise transmit any User Content, software or other materials that contain a virus or other harmful or disruptive component;

  • You will not interfere with or disrupt any Site or the servers or networks connected to any Site, or disobey any requirements, procedures, policies or regulations of networks connected to any Site;

  • You will not upload, post, email or otherwise transmit any unsolicited or unauthorized advertising, promotional materials, "junk mail," "spam," "chain letters," "pyramid schemes," or any other form of solicitation; and

  • You will not upload, post, or otherwise transmit any User Content protected by copyright, trademark, trade secret, right of publicity or other proprietary right without the express permission of the owner of such copyright, trademark, trade secret, right of publicity or other proprietary right, and you bear the burden of demonstrating that any User Content is not protected by copyright, trademark, trade secret, right of publicity or other proprietary right. Without in any way limiting the foregoing, you represent and warrant that you have the consent of each and every identifiable natural person in any submission to use such person's name or likeness in the manner contemplated by Rocky Mountain Sportswear and that any person who appears in your submission who is a current member of the Screen Actors Guild (SAG), the American Federation of Television and Radio Actors (AFTRA) or any other rights society is not entitled to compensation by Rocky Mountain Sportswear.

Any conduct that in Rocky Mountain Sportswear’s sole discretion restricts or inhibits anyone else from using or enjoying any Site will not be permitted. In addition to any remedies that Rocky Mountain Sportswear may have at law or in equity, if Rocky Mountain Sportswear reasonably determines that you have violated or are likely to violate the foregoing prohibitions, Rocky Mountain Sportswear may take any action they reasonably deem necessary to cure or prevent the violation, including without limitation, the immediate removal from this Site of the related materials. Rocky Mountain Sportswear will fully cooperate with any law enforcement authorities or court order or subpoena requesting or directing Rocky Mountain Sportswear to disclose the identity of anyone posting such materials.

Account and Password

If you use any Site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password.

Privacy and Security

We respect the privacy of our customers. Please read our Privacy and Security Policy which is designed to help you understand what information we gather online and what we do with that information.

Content Accuracy

Rocky Mountain Sportswear tries to ensure that the information provided on any of our Sites or in any Rocky Mountain Sportswear catalog or advertisement is accurate and up-to-date but due to the risk that the information may be compromised by software or procedural errors, Rocky Mountain Sportswear does not guarantee the accuracy or completeness of the information provided on any Site or in any Rocky Mountain Sportswear catalog or advertisement. Without in any way limiting the foregoing, Rocky Mountain Sportswear disclaims any and all responsibility for the accuracy or completeness of any information or other content in User Content. Rocky Mountain Sportswear reserves the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after you have submitted your order). Please note that such errors, inaccuracies or omissions may relate to product description, pricing and availability. Photos may vary. Pricing and shipping and handling rates are subject to change without notice. We apologize for any inconvenience this may cause you.

DISCLAIMERS

YOUR USE OF THE SITES IS AT YOUR RISK. THE MATERIALS AND SERVICES PROVIDED IN CONNECTION WITH THE SITES ARE PROVIDED "AS IS" WITHOUT ANY WARRANTIES OF ANY KIND INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT OF INTELLECTUAL PROPERTY. NEITHER Rocky Mountain Sportswear, NOR ANY OF ITS AFFILIATES, SERVICE PROVIDERS OR SUPPLIERS, WARRANTS THE ACCURACY OR COMPLETENESS OF THE MATERIALS OR SERVICES ON OR THROUGH THE SITES. THE MATERIALS AND SERVICES ON OR THROUGH THE SITES MAY BE OUT OF DATE, AND NEITHER Rocky Mountain Sportswear, NOR ANY OF ITS AFFILIATES, SERVICE PROVIDERS OR SUPPLIERS, MAKES ANY COMMITMENT OR ASSUMES ANY DUTY TO UPDATE SUCH MATERIALS OR SERVICES. THE FOREGOING EXCLUSIONS OF IMPLIED WARRANTIES DO NOT APPLY TO THE EXTENT PROHIBITED BY LAW. PLEASE REFER TO YOUR LOCAL LAWS FOR ANY SUCH PROHIBITIONS.

ALL PRODUCTS AND SERVICES PURCHASED ON OR THROUGH ANY OF THE SITES ARE SUBJECT ONLY TO ANY APPLICABLE WARRANTIES OF THEIR RESPECTIVE MANUFACTURERS, DISTRIBUTORS AND SUPPLIERS, IF ANY. TO THE FULLEST EXTENT PERMISSIBLE BY APPLICABLE LAW, Rocky Mountain Sportswear HEREBY DISCLAIMS ALL WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, ANY IMPLIED WARRANTIES WITH RESPECT TO THE PRODUCTS AND SERVICES LISTED OR PURCHASED ON OR THROUGH ANY OF THE SITES. WITHOUT LIMITING THE GENERALITY OF THE FOREGOING, Rocky Mountain Sportswear HEREBY EXPRESSLY DISCLAIMS ALL LIABILITY FOR PRODUCT DEFECT OR FAILURE, CLAIMS THAT ARE DUE TO NORMAL WEAR, PRODUCT MISUSE, ABUSE, PRODUCT MODIFICATION, IMPROPER PRODUCT SELECTION, NON-COMPLIANCE WITH ANY CODES, OR MISAPPROPRIATION. Rocky Mountain Sportswear MAKES NO WARRANTIES TO THOSE DEFINED AS "CONSUMERS" IN THE MAGNUSON-MOSS WARRANTY-FEDERAL TRADE COMMISSION IMPROVEMENTS ACT. THE FOREGOING EXCLUSIONS OF IMPLIED WARRANTIES DO NOT APPLY TO THE EXTENT PROHIBITED BY LAW. PLEASE REFER TO YOUR LOCAL LAWS FOR ANY SUCH PROHIBITIONS.

At Rocky Mountain Sportswear Tools, the "comp at" price means that the same item or a similar functioning item was advertised for sale at or above the "comp at" price by another retailer in the U.S. within the past 180 days. Prices advertised by others may vary by location. No other meaning of "comp at" should be implied.

LIMITATIONS OF LIABILITY

Rocky Mountain Sportswear and its service providers assume no responsibility for, and shall not be liable for, any damages to, or viruses that may infect, your computer, telecommunication equipment, or other property caused by or arising from your access to, use of, or browsing any Site, or your downloading of any materials, from any Site. IN NO EVENT WILL Rocky Mountain Sportswear, ITS RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, SHAREHOLDERS, AFFILIATES, AGENTS, SUCCESSORS, ASSIGNS, NOR ITS SERVICE PROVIDERS OR ANY OTHER PARTY INVOLVED IN THE CREATION, PRODUCTION OR TRANSMISSION OF ANY SITE BE LIABLE TO ANY PARTY FOR ANY INDIRECT, SPECIAL, PUNITIVE, INCIDENTAL OR CONSEQUENTIAL DAMAGES (INCLUDING, WITHOUT LIMITATION, THOSE RESULTING FROM LOST PROFITS, LOST DATA OR BUSINESS INTERRUPTION) ARISING OUT OF THE USE, INABILITY TO USE, OR THE RESULTS OF USE OF ANY OF THE SITES, ANY WEBSITES LINKED TO ANY OF THE SITES, OR THE MATERIALS, INFORMATION OR SERVICES CONTAINED AT ANY OR ALL SUCH WEBSITES, WHETHER BASED ON WARRANTY, CONTRACT, TORT OR ANY OTHER LEGAL THEORY AND WHETHER OR NOT ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THE FOREGOING LIMITATIONS OF LIABILITY DO NOT APPLY TO THE EXTENT PROHIBITED BY LAW. PLEASE REFER TO YOUR LOCAL LAWS FOR ANY SUCH PROHIBITIONS.

IN THE EVENT OF ANY PROBLEM WITH ANY OF THE SITES OR ANY CONTENT, YOU AGREE THAT YOUR SOLE REMEDY IS TO CEASE USING THE SITES. IN THE EVENT OF ANY PROBLEM WITH THE PRODUCTS OR SERVICES THAT YOU HAVE PURCHASED ON OR THROUGH ANY OF THE SITES, YOU AGREE THAT YOUR SOLE REMEDY, IF ANY, IS FROM THE MANUFACTURER OF SUCH PRODUCTS OR SUPPLIER OF SUCH SERVICES, IN ACCORDANCE WITH SUCH MANUFACTURER'S OR SUPPLIER'S WARRANTY, OR TO SEEK A RETURN AND REFUND FOR SUCH PRODUCT OR SERVICES IN ACCORDANCE WITH THE RETURNS AND REFUNDS POLICIES POSTED ON THE APPLICABLE SITE.

Choice of Law; Jurisdiction

These Terms and Conditions supersede any other agreement between you and Rocky Mountain Sportswear to the extent necessary to resolve any inconsistency or ambiguity between them. These Terms and Conditions will be governed by and construed in accordance with the laws of the State of Colorado, USA, without giving effect to any principles of conflicts of laws. You hereby consent to the exclusive jurisdiction and venue of the courts, tribunals, agencies and other dispute resolution organizations in Los Angeles, Colorado, USA, in all disputes (a) arising out of, relating to, or concerning any of the Sites and/or these Terms and Conditions, (b) in which any of the Sites and/or these Terms and Conditions is an issue or a material fact, or (c) in which any of the Sites and/or these Terms and Conditions is referenced in a paper filed in a court, tribunal, agency or other dispute resolution organization. Use of any of the Sites is unauthorized in any jurisdiction that does not give full effect to all provisions of these Terms and Conditions, including without limitation this paragraph and the warranty disclaimers and liability exclusions above. Rocky Mountain Sportswear has endeavored to comply with all legal requirements known to it in creating and maintaining each of the Sites, but makes no representation that materials on any of the Sites are appropriate or available for use in any particular jurisdiction. Use of any of the Sites is unauthorized in any jurisdiction where all or any portion of such Site may violate any legal requirements and you agree not to access such Site in any such jurisdiction. You are responsible for compliance with applicable laws. Any use in contravention of this provision or any provision of these Terms and Conditions is at your own risk and, if any part of these Terms and Conditions are invalid or unenforceable under applicable law, the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of the Terms and Conditions shall govern such use.

With the prior agreement of Rocky Mountain Sportswear, any claim, dispute or controversy arising out of, relating to or concerning any of the Sites and/or these Terms and Conditions shall be decided by binding arbitration in accordance with the Rules of the American Arbitration Association and any such arbitration proceedings shall be brought and held in Los Angeles, Colorado, USA. The decisions of the arbitrators shall be binding and conclusive upon all parties involved and judgment upon any award of the arbitrators may be entered by any court having competent jurisdiction. This provision shall be specifically enforceable in any court of competent jurisdiction.

Termination

You or we may suspend or terminate your account or your use of any of the Sites at any time, for any reason or for no reason. You are personally liable for any orders that you place or charges that you incur prior to termination. We reserve the right to change, suspend, or discontinue all or any aspect of any of the Sites at any time without notice.

Additional Assistance

If you do not understand any of the foregoing Terms and Conditions or if you have any questions or comments, we invite you to call our Customer Service Department at 1-525-2852 Monday thru Friday 8am to 5pm (MT).

Entire Agreement

These Terms and Conditions, the Privacy and Security Policy, and terms of sale constitute the entire agreement between you and Rocky Mountain Sportswear with respect to the Sites. This agreement supersedes all prior or contemporaneous communications and proposals, whether electronic, oral or written, between you and Rocky Mountain Sportswear with respect to the Sites. No modification of this agreement shall be effective unless it is authored by Rocky Mountain Sportswear, or unless it is physically signed in blue ink by a Rocky Mountain Sportswear executive officer. Any alleged waiver of any breach of this agreement shall not be deemed to be a waiver of any future breach. A printed version of this agreement and/or of any notice given by Rocky Mountain Sportswear in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to this agreement or your use of any of the Sites to the same extent and subject to the same conditions as other business documents and records originally generated and maintained by Rocky Mountain Sportswear in printed form.

All other trademarks not owned by Rocky Mountain Sportswear or its affiliates that appear on any of the Sites are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Rocky Mountain Sportswear or its affiliates or subsidiaries.

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Security and Privacy

We at Rocky Mountain Sportswear ("Rocky Mountain Sportswear") protect the Personal Information you provide us in accordance with this Privacy and Security Policy. We have prepared this Privacy and Security Policy to let you know how we collect, use, disclose and otherwise manage the Personal Information you provide to us at any of our Rocky Mountain Sportswear retail stores (the "Stores"), through any Rocky Mountain Sportswear customer call centers (the "Customer Call Centers"), through any physical mail or email sent to Rocky Mountain Sportswear (“Mail”), through the http://rmsportswear.com website and other sites that may currently exist and/or be established by Rocky Mountain Sportswear (collectively the "Sites").

When you provide Personal Information at our Stores, to our Customer Call Centers, or through Mail or our Sites you are consenting to the manner in which Rocky Mountain Sportswear will collect, use, disclose and otherwise manage your Personal Information, as described below. If you do not agree with this Privacy and Security Policy, please do not provide any Personal Information. If you choose not to provide Personal Information, you may not be able to do certain things like access particular areas of our website, enter contests or sweepstakes, request information or send Rocky Mountain Sportswear an email.


A. Our Promise

Rocky Mountain Sportswear will collect, use, disclose and otherwise manage your Personal Information in accordance with this Privacy and Security Policy.



B. Collection and Use of Personal Information

As used in this Privacy and Security Policy, “Personal Information” means personally identifiable information such as your name, street address, telephone number, credit card information, screen name and email address.



Rocky Mountain Sportswear may collect and use Personal Information that you provide us when you:

  • Purchase, order, return, exchange, register or request certain information about Rocky Mountain Sportswear's products and services;

  • Request warranty or tax exempt information;

  • Contact a Customer Call Center or customer service desk;

  • Visit, register on, post to or participate in the features of one of Rocky Mountain Sportswear's Sites;

  • Open an account or enter into a contest or sweepstakes, join a club or participate in a program offered by Rocky Mountain Sportswear;

  • Respond to one of Rocky Mountain Sportswear's surveys;

  • Provide Rocky Mountain Sportswear with comments or suggestions;

  • Provide Rocky Mountain Sportswear with any information contributed to our Sites on your behalf;

  • Provide Rocky Mountain Sportswear other contact information.

When you use one of the Rocky Mountain Sportswear Sites, certain additional information is collected without you being prompted to provide it. This information includes, but is not limited to, cookies which are covered below.



A note about “Phishing” attacks: Rocky Mountain Sportswear will never send you an email requesting you to validate account/password information or personal information such as credit card numbers. If you do receive an email that appears to come from Rocky Mountain Sportswear and asks for this type of information please forward the email directly to kballs@rmsboulder.com and then delete from your inbox.



1. Shopping at Rocky Mountain Sportswear

When you purchase products and services at one of Rocky Mountain Sportswear's Stores, you may do so anonymously when you pay with cash. If you use a credit or debit card for any of your purchases, whether online or in a store, Rocky Mountain Sportswear will collect your credit or debit card information and keep a history of your purchases. Rocky Mountain Sportswear uses this information to process your orders, to ensure proper delivery, to better assist you when you visit or call us as well as to improve our product and service offerings.



When you return previously purchased merchandise or request a refund or exchange, you may be asked to give your name, address, telephone number and provide other information that identifies you, such as your driver's license. Rocky Mountain Sportswear collects this information to help prevent fraud.



2. Customer Call Centers

When you call one of Rocky Mountain Sportswear's Customer Call Centers about a product, delivery, a billing question or for customer service, you may be asked for information that identifies you along with additional information we need to help us promptly answer your questions, such as your name, email information, mailing address and a telephone number where we might contact you. Rocky Mountain Sportswear may retain this information to assist you in the future or for its other business needs.



3. Online Registration/Newsletters/Offers/Coupons



(a) Information Rocky Mountain Sportswear Requests. Registration and/or club or program membership is an optional service provided by Rocky Mountain Sportswear through its Sites. You do not have to register or join to browse or shop online. When you register or join, you are asked for certain Personal Information which may be used to assist us in our provision of services.



(b) Newsletters/Offers/Coupons. When you register or join, you will have the opportunity to receive future marketing information from Rocky Mountain Sportswear and to sign up for email newsletters, coupons and offers that cover certain subjects that are of interest to you. These newsletters, coupons and offers will be sent to you only if you choose to place your name on our mailing list. In order for us to deliver these newsletters, coupons and offers, Rocky Mountain Sportswear may need to pass along your name and email address to the Service Providers who supply us with email service and who authenticate and validate the information you provide.



4. Contests, Questions or Surveys

When you ask a question, participate in a survey or enter a contest or sweepstakes at a Store or by Mail, a Rocky Mountain Sportswear sponsored event or through our Sites, we may collect your Personal Information. This information is used to administer your participation in a contest or sweepstakes and for Rocky Mountain Sportswear’s other business needs.



5. Non-Voluntary Information; Personalized Advertising



(a) General Tracking Information. Our Sites collect information through a number of different technologies, including cookies and Web beacons. Cookies, web beacons and other technical methods may involve the transmission of information either directly to us or to another party authorized by us to collect information on our behalf. Among other things, Rocky Mountain Sportswear keeps records of the pages visited by each site user. Rocky Mountain Sportswear aggregates this information with data on the pages visited by other users to track overall visitor traffic patterns. Rocky Mountain Sportswear uses this information to improve its Sites and to develop functions and user tools which will make it more responsive to the needs and preferences of Rocky Mountain Sportswear customers.

(b) Cookies and Web Beacons. . Rocky Mountain Sportswear websites use a technology called "cookies" to help facilitate transactions on the Sites. A cookie is an element of software code that Rocky Mountain Sportswear Sites can send to your browser, which is then stored on your hard drive so we can recognize you when you return. Should you decide not to accept cookies from our Sites, you will limit the functionality we can provide when you visit our Site. Third parties may place anonymous cookies on your browser and may send their own cookies to your cookies file, which may allow personalized retargeting technology and service of personalized banners to enhance your shopping experience. The Network Advertising Initiative (NAI) consumer opt-out page currently located at www.networkadvertising.org/managing/opt_out.asp permits you to opt-out of behavioral advertising with some of the third parties whose cookies may be placed on your browser when you visit our sites. Web beacons are small pieces of data that are embedded in images on the pages of websites.

(c) Other Information. We may collect additional automatic information about your visit to our Site, such as time of day, browser type and version, browser language, your operating system and platform, and the Internet Protocol (IP) address used to connect your computer to the Internet. This information is used for analytical purposes and to help us provide services to our customers. We may also use this information to administer and troubleshoot our Sites.

(d) Aggregate Information. On occasion we may provide this aggregate information (which shall not include personally identifiable information) to vendors, investors, potential advertisers, or news agencies to demonstrate the amount of interest in our Site and to help us plan for technical infrastructure requirements.

(e) Emails. In HTML emails that we send our customers, we may use technology for a variety of purposes, including, without limitation, determining whether our customers have opened or forwarded those emails and/or clicked on links in those emails, customizing banner advertisements and other messages after a customer has closed the email, and determining whether a customer has made an inquiry or purchase in response to a particular email. These technologies may enable us to collect and use information in a form that is personally identifiable.



C. Rocky Mountain Sportswear's Additional Use of Personal Information



1. Research and Marketing

In the U.S., to better serve you, we may combine the Personal Information that you provide with publicly available information and information we receive from or cross-reference with our marketing partners and others. Rocky Mountain Sportswear uses that combined information to enhance and personalize your shopping experience with us, to communicate with you about our products and events that may be of interest to you, and for other promotional purposes.

2. Third-Party Products and Services

We may share your Personal Information with third-parties so that they may provide you with information about products and services and special offers. These third parties are not authorized by us to use your Personal Information in any other way. Rocky Mountain Sportswear does not sell your Personal Information.



3. Service Providers

Some of our operations, such as our Customer Call Centers, may be managed by unaffiliated companies. These companies may have access to your Personal Information on a confidential basis only to the extent necessary to perform their functions.



4. Shipping

If your purchases are being shipped to you, we will share your shipping information with our delivery service providers (United Parcel Service, FedEx, U.S. Postal Service, or other delivery companies we select).



5. Legal Disclosure

Rocky Mountain Sportswear Tools must provide your Personal Information in response to a search warrant or other legally valid inquiry or order, or to an investigative body in the case of a breach of an agreement or contravention of law, or as otherwise required by law.



6. Third-Party Links, Data and Content Serving

Rocky Mountain Sportswear's Sites may include links to the websites of our business partners, vendors, advertisers and content served by third-parties. The inclusion of any link does not imply Rocky Mountain Sportswear's endorsement of any other company, its websites, or its products and/or services. These linked websites have separate and independent privacy policies, which we encourage you to read carefully. We have no control over such websites and therefore have no responsibility or liability for the manner in which the organizations that operate such linked websites may collect, use or disclose and otherwise treat your Personal Information. Third-party Service Providers may need access to some of your Personal Information. In such cases, we only provide third party agents with the minimum amount of information needed to complete the requested service or transaction. We may also provide your information to our affiliated companies and successors. We reserve the right to provide third parties with aggregate statistics about our clients, traffic, viewing and purchasing patterns and other site information. This data reflects site usage patterns, but does not contain personally identifiable information about any individual user. In certain circumstances, we may share your information with service providers that need access to your information to provide operational or other support services. To ensure the confidentiality and security of your information, service providers must agree to safeguard your information in confidence.



7. Secure Shopping

When you place orders, your order information, including your card number and delivery address, is transmitted through the Internet using Secure Sockets Layer (SSL) technology. SSL technology works with your browser to encrypt your order information before transmitting it to our server.



8. Information Collected from Third Parties

Rocky Mountain Sportswear may update or supplement Personal Information collected directly from you with other information obtained from third parties. In addition, Rocky Mountain Sportswear may obtain Personal Information about individuals who are not yet users of our websites or customers. When Rocky Mountain Sportswear associates information that it obtains from third parties with Personal Information collected under this Privacy Policy, we will treat the acquired information like the Personal Information that we collected ourselves and, except as permitted by this Privacy Policy, the Personal Information will not be shared with third parties.



D. Privacy Preferences/Opt Out

If at anytime you would like to be removed from any/all Rocky Mountain Sportswear marketing lists, newsletters, distribution lists, or the like, you may do so by contacting us in any of the ways identified in Section H. Please remember to include your email address, name, mailing address and telephone number in any request. The best way to opt-out is to use the link at the bottom of email messages you receive. That tool provides a one-click confirmation opt-out. If you choose not to use that link, you may also send an email request to kballs@rmsboulder.com with the word “REMOVE” in the subject line and your email address in the body. This secondary method may take up to 30 days to remove your address from the file.



E. Colorado Privacy Rights

Pursuant to Section 1798.83 of the Colorado Civil Code, any resident of Colorado has the right to request from a business with whom the Colorado resident has an established business relationship, certain information with respect to the types of Personal Information the business shares with third parties for direct marketing purposes by such third party as well as the identities of the third parties with whom the business has shared such information during the immediately preceding calendar year. To request a copy of the information disclosure provided by Rocky Mountain Sportswear pursuant to Section 1798.83 of the Colorado Civil Code, please contact us in any of the ways identified in Section H.



F. Children's Privacy Policy

Rocky Mountain Sportswear does not sell products for purchase by children. If you are under 18, you may use HarborFreight.com only with the involvement of a parent or guardian. Rocky Mountain Sportswear does not intend to collect any personally identifiable information from children through the Rocky Mountain Sportswear Sites. Please do not allow children under the age of 18 to provide any personally identifiable information related to our Sites. If we determine that a child under 18 has provided Personal Information in violation of this policy, we will delete that information as soon as practical. If you become aware that such information has been provided by a child under 18, please notify us by contacting a Rocky Mountain Sportswear Customer Call Center in any of the ways identified in Section H. Please be certain to include in the subject line "Privacy Policy Request".



G. Security Limitations

No data transmission over the Internet can be guaranteed to be 100% secure. While we strive to protect your Personal Information from unauthorized access, use or disclosure, Rocky Mountain Sportswear cannot ensure or warrant the security of any information you transmit to us on our Sites.



H. How to Contact Rocky Mountain Sportswear

You may contact us in one of the following ways:

1. Send an email to: kballs@rmsboulder.com with “Internet Customer Service” in the subject line

2. Call 1-525-2852 Monday thru Friday, 8am to 5pm (MT)

3. Send your request by mail to:

Rocky Mountain Sportswear
650 S. Taylor Ave. Suite A
Louisville CO 80027
ATTN: Internet Customer Service



I. Changes to the Privacy and Security Statement

We may change this Privacy and Security Policy at any time at our sole discretion. Any updates to our Privacy and Security Policy will be posted on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it. Continued use of our Sites, Stores, Customer Call Centers or other Rocky Mountain Sportswear services following our posting of the change notice or an updated Privacy and Security Policy will constitute binding acceptance of those changes.