to our Customer Service Page.
This page provides information for our Contact Info, Return Policy,
Conditions of Use, Privacy and Security
Rocky Mountain Sportswear
650 S. Taylor Ave., Suite A
Louisville CO 80027
Phone: 1-800-525-2852 Fax: 1-303-444-7526
If for any reason you are not satisfied with an item purchased from Rocky Mountain Sportswear, you may return the product within 90 days for a full refund or replacement, whichever you prefer. The limited warranty term is 90-day beginning on the date of purchase or order. You must provide a copy of your packing slip/order with the item(s) listed. Shipping and handling charges are nonrefundable.
Please provide a proof of purchase. If you do not have a proof of purchase, please obtain a Return Authorization by contacting Customer Service at 1-855-244-2979, Monday thru Friday, 8am to 5pm (MT). Please provide your name, order number and a brief description of the reason(s) for the return.
If returning by mail, please obtain a Return Authorization as outlined above
A 20% re-stocking fee may apply. Just return the item along with the order packing slip/order and we will gladly exchange or refund the purchase.
A specific list of items for which the 20% re-stocking fee is applicable is subject to change at any time. For items subject to the re-stocking fee, the fee will be waived if any of the below conditions are met:
Limited 90-Day Warranty
Rocky Mountain Sportswear makes every effort to assure that its products meet high quality and durability standards, and warrants to the original purchaser that this product is free from defects in materials and workmanship for the period of 90 days beginning on the date of purchase or order.
This warranty does not apply to damage due directly or indirectly, to misuse, abuse, negligence or accidents, repairs or alterations outside our facilities, criminal activity, improper installation, normal wear and tear, or to lack of maintenance. We shall in no event be liable for death, injuries to persons or property, or for incidental and contingent, special or consequential damages arising from the use of our product.
Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation of exclusion may not apply to you. THIS WARRANTY IS EXPRESSLY IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS.
To take advantage of this warranty, the product or part must be returned to us with transportation charges prepaid. Proof of purchase (e.g. in-store receipt or packing slip/invoice), date and an explanation of the complaint must accompany the merchandise.
If our inspection verifies the defect, we will replace the product at our election or we may elect to refund the purchase price if we cannot readily and quickly provide you with a replacement. We will return repaired products at our expense, but if we determine there is no defect, or that the defect resulted from causes not within the scope of our warranty, then you must bear the cost of returning the product.
This warranty gives you specific legal rights and you may also have other rights which vary from state to state.
TERMS AND CONDITIONS OF USE
Sites Governed by Terms and Conditions
Welcome to the Rocky Mountain Sportswear site. This site and other sites that may currently exist and/or be established by Rocky Mountain Sports (each, a “Site”, and collectively, the "Sites") as a service to its customers are governed by these Terms and Conditions of Use. Rocky Mountain Sportswear requests that you carefully read these Terms and Conditions and our Privacy and Security Policy before using any of our Sites. By browsing or using a Site, you agree to follow and be bound by these Terms and Conditions and our Privacy and Security Policy without modification. If you do not agree to these Terms and Conditions, please do not use or browse any of our Sites. If you are under 18, you may use the Sites only with the involvement of a parent or guardian.
Changes to Terms and Conditions
Rocky Mountain Sportswear may revise these Terms and Conditions at any time, at its sole discretion, by posting an updated version on the Sites. Any changes that we make will be effective immediately upon posting. Please check this page periodically for changes. You will be able to determine if there have been changes since your previous visit by viewing the Last Updated information that appears at the bottom of these Terms and Conditions. Certain provisions of these Terms and Conditions may be superseded by expressly designated legal notices or terms located on particular pages at the Sites.
Use of Site
The design and all text, graphics, information, content, and other material displayed on or that can be downloaded from any of the Sites are either the property of, or used with permission by, Rocky Mountain Sportswear and are protected by copyright, trademark and other laws and may not be used except as permitted in these Terms and Conditions or with the prior written permission of the owner of such material. You may not modify the information or materials located on any of the Sites in any way or reproduce or publicly display, perform, distribute or otherwise use any such materials for any public or commercial purpose. Any unauthorized use of any such information or materials may violate copyright laws, trademark laws, laws of privacy and publicity, and other laws and regulations.
Trademarks, trade names, service marks and logos used or displayed on the Sites are registered and unregistered trademarks, trade names and service marks of Rocky Mountain Sportswear and its affiliates. Nothing contained on any of the Sites grants or should be construed as granting, by implication, estoppel, or otherwise, any license or right to use any trademarks, trade names, service marks or logos displayed on any of the Sites without the prior written permission of Rocky Mountain Sportswear.
Linking to the Sites
Creating or maintaining any link from another website to any page on any of the Sites without Rocky Mountain Sportswear's prior written permission is prohibited. Running or displaying any of the Sites or any material displayed on any of the Sites in frames or through similar means on another website without Rocky Mountain Sportswear's prior written permission is prohibited. Any permitted links to any of the Sites must comply will all applicable laws, rule and regulations.
Third Party Links
From time to time, the Sites may contain links to websites that are not owned, operated or controlled by Rocky Mountain Sportswear, or its affiliates. All such links are provided solely as a convenience to you. If you use these links, you will leave our Site. Neither Rocky Mountain Sportswear nor any of its affiliates are responsible for any content, materials or other information located on or accessible from any other website. Neither Rocky Mountain Sportswear nor any of its affiliates endorse, guarantee, or make any representations or warranties regarding any other website, or any content, materials or other information located or accessible from such websites, or the results that you may obtain from using such websites. If you decide to access any other website linked to or from one of the Sites, you do so entirely at your own risk.
User Information and User Content
Other than personally identifiable information, which is subject to Rocky Mountain Sportswear’s Privacy and Security Policy, any material, information, suggestions, ideas, concepts, know-how, techniques, questions, comments, reviews, messages, recommendations, other communication or other user-generated content (including, without limitation, videos, photos or other materials or items) you transmit or post to any Site in any manner ("User Content") are and will be considered non-confidential and non-proprietary, even if the User Content is in a password-protected area. Rocky Mountain Sportswear, and each of its affiliates and/or their designees, may use any or all User Content for any purpose whatsoever, including, without limitation, reproduction, transmission, disclosure, publication, broadcast, development, manufacturing and/or marketing, in any manner whatsoever, for any or all commercial or non-commercial purposes. Without limiting the foregoing, Rocky Mountain Sportswear reserves the right to use any User Content as it deems appropriate, including, without limitation, deleting, editing, modifying, rejecting, or refusing to post it. Rocky Mountain Sportswear is under no obligation to offer you any payment for User Content that you submit nor the opportunity to edit, delete or otherwise modify User Content once it has been submitted to Rocky Mountain Sportswear. Rocky Mountain Sportswear shall have no duty to attribute authorship of User Content to you, and shall not be obligated to enforce any form of attribution by third parties. If it is determined that you retain moral rights (including rights of attribution or integrity) in any User Content, you hereby declare that (a) you do not require that any personally identifying information be used in connection with the User Content, or any derivative works of or upgrades or updates thereto; (b) you have no objection to the publication, use, modification, deletion and exploitation of the User Content by Rocky Mountain Sportswear or each of its affiliates and/or their designees; (c) you forever waive and agree not to claim or assert any entitlement to any and all moral rights of an author in any of the User Content; and (d) you forever release Rocky Mountain Sportswear and its affiliates and/or their designees, from any claims that you could otherwise assert against any of them by virtue of any such moral rights. You also permit any other user to access, view, store, or reproduce the User Content for that user's personal use. If User Content is shared with third parties, those third parties may have retained copies of your User Content. In addition, if we make use of your User Content before you deleted it, we will continue to have the right to make, duplicate, redistribute, and sublicense those pre-existing uses, even after you delete the User Content. Terminating your account on a Site will not automatically delete your User Content.
You are solely responsible for your use of any comment sections, discussion forums, bulletin boards or other interactive features (“Interactive Areas”) and use them at your own risk. Rocky Mountain Sportswear is not responsible for User Content submitted to any Site or posted in comments sections, chat rooms, on bulletin boards or on other Interactive Areas by users of any Site.
Rocky Mountain Sportswear does not endorse or approve of any User Content that recommends or discusses changes, alterations or modifications of any product, nor the use of any product that violates any applicable warnings, laws or regulations.
Rocky Mountain Sportswear may, but is not obligated to, monitor or review any User Content, and you agree that neither Rocky Mountain Sportswear nor its affiliates and/or their designees will be liable for User Content or any loss or damage resulting from User Content. Rocky Mountain Sportswear shall have no obligations to use, return, review, or respond to any User Content. Rocky Mountain Sportswear will have no liability related to the content of any such User Content, whether or not arising under the laws of copyright, libel, privacy, obscenity, or otherwise, and you represent and warrant that you have all rights necessary to grant to Rocky Mountain Sportswear the rights granted above and that none of your User Content are defamatory, violate any rights of third parties (including intellectual property rights or rights of publicity or privacy), or violate applicable law.
Rocky Mountain Sportswear may refuse or remove any User Content without notice to you. Without limiting the foregoing, Rocky Mountain Sportswear retains the right to remove any or all User Content that includes any material Rocky Mountain Sportswear deems inappropriate or unacceptable.
You are prohibited from posting or transmitting any unlawful, threatening, defamatory, libelous, obscene, pornographic or profane material or any material that could constitute or encourage conduct that would be considered a criminal offense or give rise to civil liability, or otherwise violates any law. Without in any way limiting the foregoing, if you submit any User Content or participate in an Interactive Area, you agree to abide by the following rules of conduct:
You will not upload, post or otherwise transmit any User Content that (a) violates or infringes in any way upon the rights of others, including any statements which may defame, harass, stalk or threaten others; (b) is offensive (such as, but not limited to, expressions of bigotry, racism, abusiveness, vulgarity, obscenity or profanity); (c) violates or promotes violation of any law or advocates or provides instruction on activity that would constitute a criminal offense or give rise to a civil liability; (d) contains advertising or any solicitation with respect to products or services without the prior written permission of Rocky Mountain Sportswear in its sole and absolute discretion or; (e) does not generally pertain to the designated topic or theme of any Interactive Area;
You will not impersonate any person or entity, including, but not limited to, any Rocky Mountain Sportswear employee, or falsely state or otherwise misrepresent your affiliation with any person or entity;
You will not interfere with any other user's right to privacy, including by harvesting or collecting personally identifiable information about any other user or posting private information about a third party;
You will not upload, post or otherwise transmit any User Content, software or other materials that contain a virus or other harmful or disruptive component;
You will not interfere with or disrupt any Site or the servers or networks connected to any Site, or disobey any requirements, procedures, policies or regulations of networks connected to any Site;
You will not upload, post, email or otherwise transmit any unsolicited or unauthorized advertising, promotional materials, "junk mail," "spam," "chain letters," "pyramid schemes," or any other form of solicitation; and
You will not upload, post, or otherwise transmit any User Content protected by copyright, trademark, trade secret, right of publicity or other proprietary right without the express permission of the owner of such copyright, trademark, trade secret, right of publicity or other proprietary right, and you bear the burden of demonstrating that any User Content is not protected by copyright, trademark, trade secret, right of publicity or other proprietary right. Without in any way limiting the foregoing, you represent and warrant that you have the consent of each and every identifiable natural person in any submission to use such person's name or likeness in the manner contemplated by Rocky Mountain Sportswear and that any person who appears in your submission who is a current member of the Screen Actors Guild (SAG), the American Federation of Television and Radio Actors (AFTRA) or any other rights society is not entitled to compensation by Rocky Mountain Sportswear.
Any conduct that in Rocky Mountain Sportswear’s sole discretion restricts or inhibits anyone else from using or enjoying any Site will not be permitted. In addition to any remedies that Rocky Mountain Sportswear may have at law or in equity, if Rocky Mountain Sportswear reasonably determines that you have violated or are likely to violate the foregoing prohibitions, Rocky Mountain Sportswear may take any action they reasonably deem necessary to cure or prevent the violation, including without limitation, the immediate removal from this Site of the related materials. Rocky Mountain Sportswear will fully cooperate with any law enforcement authorities or court order or subpoena requesting or directing Rocky Mountain Sportswear to disclose the identity of anyone posting such materials.
Account and Password
If you use any Site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password.
Privacy and Security
We respect the privacy of our customers. Please read our Privacy and Security Policy which is designed to help you understand what information we gather online and what we do with that information.
Rocky Mountain Sportswear tries to ensure that the information provided on any of our Sites or in any Rocky Mountain Sportswear catalog or advertisement is accurate and up-to-date but due to the risk that the information may be compromised by software or procedural errors, Rocky Mountain Sportswear does not guarantee the accuracy or completeness of the information provided on any Site or in any Rocky Mountain Sportswear catalog or advertisement. Without in any way limiting the foregoing, Rocky Mountain Sportswear disclaims any and all responsibility for the accuracy or completeness of any information or other content in User Content. Rocky Mountain Sportswear reserves the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after you have submitted your order). Please note that such errors, inaccuracies or omissions may relate to product description, pricing and availability. Photos may vary. Pricing and shipping and handling rates are subject to change without notice. We apologize for any inconvenience this may cause you.
YOUR USE OF THE SITES IS AT YOUR RISK. THE MATERIALS AND SERVICES PROVIDED IN CONNECTION WITH THE SITES ARE PROVIDED "AS IS" WITHOUT ANY WARRANTIES OF ANY KIND INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT OF INTELLECTUAL PROPERTY. NEITHER Rocky Mountain Sportswear, NOR ANY OF ITS AFFILIATES, SERVICE PROVIDERS OR SUPPLIERS, WARRANTS THE ACCURACY OR COMPLETENESS OF THE MATERIALS OR SERVICES ON OR THROUGH THE SITES. THE MATERIALS AND SERVICES ON OR THROUGH THE SITES MAY BE OUT OF DATE, AND NEITHER Rocky Mountain Sportswear, NOR ANY OF ITS AFFILIATES, SERVICE PROVIDERS OR SUPPLIERS, MAKES ANY COMMITMENT OR ASSUMES ANY DUTY TO UPDATE SUCH MATERIALS OR SERVICES. THE FOREGOING EXCLUSIONS OF IMPLIED WARRANTIES DO NOT APPLY TO THE EXTENT PROHIBITED BY LAW. PLEASE REFER TO YOUR LOCAL LAWS FOR ANY SUCH PROHIBITIONS.
ALL PRODUCTS AND SERVICES PURCHASED ON OR THROUGH ANY OF THE SITES ARE SUBJECT ONLY TO ANY APPLICABLE WARRANTIES OF THEIR RESPECTIVE MANUFACTURERS, DISTRIBUTORS AND SUPPLIERS, IF ANY. TO THE FULLEST EXTENT PERMISSIBLE BY APPLICABLE LAW, Rocky Mountain Sportswear HEREBY DISCLAIMS ALL WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, ANY IMPLIED WARRANTIES WITH RESPECT TO THE PRODUCTS AND SERVICES LISTED OR PURCHASED ON OR THROUGH ANY OF THE SITES. WITHOUT LIMITING THE GENERALITY OF THE FOREGOING, Rocky Mountain Sportswear HEREBY EXPRESSLY DISCLAIMS ALL LIABILITY FOR PRODUCT DEFECT OR FAILURE, CLAIMS THAT ARE DUE TO NORMAL WEAR, PRODUCT MISUSE, ABUSE, PRODUCT MODIFICATION, IMPROPER PRODUCT SELECTION, NON-COMPLIANCE WITH ANY CODES, OR MISAPPROPRIATION. Rocky Mountain Sportswear MAKES NO WARRANTIES TO THOSE DEFINED AS "CONSUMERS" IN THE MAGNUSON-MOSS WARRANTY-FEDERAL TRADE COMMISSION IMPROVEMENTS ACT. THE FOREGOING EXCLUSIONS OF IMPLIED WARRANTIES DO NOT APPLY TO THE EXTENT PROHIBITED BY LAW. PLEASE REFER TO YOUR LOCAL LAWS FOR ANY SUCH PROHIBITIONS.
At Rocky Mountain Sportswear Tools, the "comp at" price means that the same item or a similar functioning item was advertised for sale at or above the "comp at" price by another retailer in the U.S. within the past 180 days. Prices advertised by others may vary by location. No other meaning of "comp at" should be implied.
LIMITATIONS OF LIABILITY
Rocky Mountain Sportswear and its service providers assume no responsibility for, and shall not be liable for, any damages to, or viruses that may infect, your computer, telecommunication equipment, or other property caused by or arising from your access to, use of, or browsing any Site, or your downloading of any materials, from any Site. IN NO EVENT WILL Rocky Mountain Sportswear, ITS RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, SHAREHOLDERS, AFFILIATES, AGENTS, SUCCESSORS, ASSIGNS, NOR ITS SERVICE PROVIDERS OR ANY OTHER PARTY INVOLVED IN THE CREATION, PRODUCTION OR TRANSMISSION OF ANY SITE BE LIABLE TO ANY PARTY FOR ANY INDIRECT, SPECIAL, PUNITIVE, INCIDENTAL OR CONSEQUENTIAL DAMAGES (INCLUDING, WITHOUT LIMITATION, THOSE RESULTING FROM LOST PROFITS, LOST DATA OR BUSINESS INTERRUPTION) ARISING OUT OF THE USE, INABILITY TO USE, OR THE RESULTS OF USE OF ANY OF THE SITES, ANY WEBSITES LINKED TO ANY OF THE SITES, OR THE MATERIALS, INFORMATION OR SERVICES CONTAINED AT ANY OR ALL SUCH WEBSITES, WHETHER BASED ON WARRANTY, CONTRACT, TORT OR ANY OTHER LEGAL THEORY AND WHETHER OR NOT ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THE FOREGOING LIMITATIONS OF LIABILITY DO NOT APPLY TO THE EXTENT PROHIBITED BY LAW. PLEASE REFER TO YOUR LOCAL LAWS FOR ANY SUCH PROHIBITIONS.
IN THE EVENT OF ANY PROBLEM WITH ANY OF THE SITES OR ANY CONTENT, YOU AGREE THAT YOUR SOLE REMEDY IS TO CEASE USING THE SITES. IN THE EVENT OF ANY PROBLEM WITH THE PRODUCTS OR SERVICES THAT YOU HAVE PURCHASED ON OR THROUGH ANY OF THE SITES, YOU AGREE THAT YOUR SOLE REMEDY, IF ANY, IS FROM THE MANUFACTURER OF SUCH PRODUCTS OR SUPPLIER OF SUCH SERVICES, IN ACCORDANCE WITH SUCH MANUFACTURER'S OR SUPPLIER'S WARRANTY, OR TO SEEK A RETURN AND REFUND FOR SUCH PRODUCT OR SERVICES IN ACCORDANCE WITH THE RETURNS AND REFUNDS POLICIES POSTED ON THE APPLICABLE SITE.
Choice of Law; Jurisdiction
These Terms and Conditions supersede any other agreement between you and Rocky Mountain Sportswear to the extent necessary to resolve any inconsistency or ambiguity between them. These Terms and Conditions will be governed by and construed in accordance with the laws of the State of Colorado, USA, without giving effect to any principles of conflicts of laws. You hereby consent to the exclusive jurisdiction and venue of the courts, tribunals, agencies and other dispute resolution organizations in Los Angeles, Colorado, USA, in all disputes (a) arising out of, relating to, or concerning any of the Sites and/or these Terms and Conditions, (b) in which any of the Sites and/or these Terms and Conditions is an issue or a material fact, or (c) in which any of the Sites and/or these Terms and Conditions is referenced in a paper filed in a court, tribunal, agency or other dispute resolution organization. Use of any of the Sites is unauthorized in any jurisdiction that does not give full effect to all provisions of these Terms and Conditions, including without limitation this paragraph and the warranty disclaimers and liability exclusions above. Rocky Mountain Sportswear has endeavored to comply with all legal requirements known to it in creating and maintaining each of the Sites, but makes no representation that materials on any of the Sites are appropriate or available for use in any particular jurisdiction. Use of any of the Sites is unauthorized in any jurisdiction where all or any portion of such Site may violate any legal requirements and you agree not to access such Site in any such jurisdiction. You are responsible for compliance with applicable laws. Any use in contravention of this provision or any provision of these Terms and Conditions is at your own risk and, if any part of these Terms and Conditions are invalid or unenforceable under applicable law, the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of the Terms and Conditions shall govern such use.
With the prior agreement of Rocky Mountain Sportswear, any claim, dispute or controversy arising out of, relating to or concerning any of the Sites and/or these Terms and Conditions shall be decided by binding arbitration in accordance with the Rules of the American Arbitration Association and any such arbitration proceedings shall be brought and held in Los Angeles, Colorado, USA. The decisions of the arbitrators shall be binding and conclusive upon all parties involved and judgment upon any award of the arbitrators may be entered by any court having competent jurisdiction. This provision shall be specifically enforceable in any court of competent jurisdiction.
You or we may suspend or terminate your account or your use of any of the Sites at any time, for any reason or for no reason. You are personally liable for any orders that you place or charges that you incur prior to termination. We reserve the right to change, suspend, or discontinue all or any aspect of any of the Sites at any time without notice.
If you do not understand any of the foregoing Terms and Conditions or if you have any questions or comments, we invite you to call our Customer Service Department at 1-525-2852 Monday thru Friday 8am to 5pm (MT).
These Terms and Conditions, the Privacy and Security Policy, and terms of sale constitute the entire agreement between you and Rocky Mountain Sportswear with respect to the Sites. This agreement supersedes all prior or contemporaneous communications and proposals, whether electronic, oral or written, between you and Rocky Mountain Sportswear with respect to the Sites. No modification of this agreement shall be effective unless it is authored by Rocky Mountain Sportswear, or unless it is physically signed in blue ink by a Rocky Mountain Sportswear executive officer. Any alleged waiver of any breach of this agreement shall not be deemed to be a waiver of any future breach. A printed version of this agreement and/or of any notice given by Rocky Mountain Sportswear in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to this agreement or your use of any of the Sites to the same extent and subject to the same conditions as other business documents and records originally generated and maintained by Rocky Mountain Sportswear in printed form.
All other trademarks not owned by Rocky Mountain Sportswear or its affiliates that appear on any of the Sites are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Rocky Mountain Sportswear or its affiliates or subsidiaries.
Security and Privacy
We at Rocky Mountain Sportswear ("Rocky Mountain Sportswear") protect the Personal Information you provide us in accordance with this Privacy and Security Policy. We have prepared this Privacy and Security Policy to let you know how we collect, use, disclose and otherwise manage the Personal Information you provide to us at any of our Rocky Mountain Sportswear retail stores (the "Stores"), through any Rocky Mountain Sportswear customer call centers (the "Customer Call Centers"), through any physical mail or email sent to Rocky Mountain Sportswear (“Mail”), through the http://rmsportswear.com website and other sites that may currently exist and/or be established by Rocky Mountain Sportswear (collectively the "Sites").
When you provide Personal Information at our Stores, to our Customer Call Centers, or through Mail or our Sites you are consenting to the manner in which Rocky Mountain Sportswear will collect, use, disclose and otherwise manage your Personal Information, as described below. If you do not agree with this Privacy and Security Policy, please do not provide any Personal Information. If you choose not to provide Personal Information, you may not be able to do certain things like access particular areas of our website, enter contests or sweepstakes, request information or send Rocky Mountain Sportswear an email.